Returns and refunds

If something is wrong with your shirt, we'll make it right: a free replacement or a full refund, with no need to send it back.

Damaged, misprinted or wrong item

If your shirt arrives damaged, misprinted, or isn't what you ordered, email contact@polyology.co within 30 days of delivery. Include your order number (it starts with OT-) and a photo of the problem.

We'll send a replacement or give you a full refund, whichever you prefer. You don't need to send the shirt back.

Lost or late packages

Most orders arrive within 1 to 2 weeks. If yours hasn't arrived within 30 days of ordering, or tracking shows it as lost, email us and we'll send a new one at no cost.

Wrong size or change of mind

Every shirt is printed when you order it, just for you, so we can't take returns or exchanges for a wrong size or a change of mind. If you're between sizes, most people size up. Write to us before you order and we'll send exact chest and length measurements.

Cancelling an order

Orders go to the printer quickly. Email us as soon as possible: if your shirt hasn't gone into production yet, we'll cancel it and refund you in full. Once it's printed, it can't be cancelled.

Wrong shipping address

Please check your address at checkout. If a package comes back because the address was wrong or incomplete, we'll reship it once you confirm the right address and pay the shipping again.

How refunds work

Refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.

Questions

Email contact@polyology.co with your order number and we'll get back to you as soon as we can.

Last updated October 25, 2026.